Why do I get taken to the FAQ section when trying to send a ticket?
by Lorna
Our FAQ is set up to answer any questions you may have to expedite the answering of your questions. You will be taken to the FAQ if a keyword is used within your ticket. If your question is not answered by the FAQ, then finish the ticket and submit your request. If the request is not submitted we have not received your question. All tickets must be submitted in order to be answered by our helpdesk staff members.
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See also
How to Use The Site > Why do I keep seeing the same question?
How to Use The Site > What do I do if I have a question about the content of a question?
Helpdesk Use > How long does it take to get a response?
How to Use The Site > I have a question and would like to talk to someone, what is the best way to contact you?
How to Use The Site > I was taking a practice exam, and I got kicked out. Why?
